Technology & IT Skills
IT Support Quiz: Test Your Technician Knowledge
This IT support quiz helps you check technician skills in troubleshooting, networking, and system maintenance. Use it to spot gaps before an exam or help desk interview. After you finish, explore broader topics with the it knowledge test, sharpen diagnostics in the network troubleshooting quiz, or refresh fundamentals with a computer hardware quiz.
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1Which component is responsible for converting AC power from an outlet into DC power for computer components?
2Which Windows utility displays the current IP address configuration?
3What is the primary purpose of booting Windows in Safe Mode?
4Which type of storage device uses flash memory and has no moving parts?
5Malware that pretends to be legitimate software to trick users into installing it is known as what?
6Which protocol is used to translate domain names to IP addresses?
7A user reports slow network performance. Which command would help identify packet loss on the network path?
8Which port number does HTTPS use by default?
9When performing remote desktop support, which protocol does Windows Remote Desktop use by default?
10To ensure a Windows system applies security patches automatically, which feature should be enabled?
11A user cannot log in because their password has expired. Which tool should you use to reset their password in an Active Directory environment?
12Which RAID level provides data striping without redundancy?
13What Windows feature allows you to schedule and automate routine maintenance tasks?
14During troubleshooting, the help desk follow-up call to confirm resolution exemplifies what best practice?
15What feature in Windows can analyze performance and resource usage over time for system optimization?
16In an environment requiring secure certificate-based authentication, which component validates digital certificates against revocation lists?
17You need to segment a network into subnets that each support up to 30 hosts. Which subnet mask would be most appropriate?
18Which Group Policy setting enforces password complexity requirements across a Windows domain?
19When analyzing disk I/O performance bottlenecks on a server, which Performance Monitor counter category is most relevant?
20Which PowerShell cmdlet allows an administrator to remotely execute commands on multiple computers for bulk troubleshooting?
Learning Goals
Learning Outcomes
- Analyse hardware and software issues for effective troubleshooting
- Identify network components and protocols essential for support tasks
- Apply best practices in system maintenance and security measures
- Demonstrate efficient remote support and communication techniques
- Evaluate operating system configurations for optimal performance
- Master customer service skills in technical assistance scenarios
Study Guide
Cheat Sheet
- Master Problem-Solving Techniques - Think of yourself as a tech detective: analyze logs, recreate user steps, and uncover the root cause with logical precision. These skills will help you swiftly diagnose and resolve both hardware and software glitches without breaking a sweat. The Knowledge Academy Blog
- Understand Network Components and Protocols - Get hands-on with routers, switches, and firewalls while exploring protocols like TCP/IP. This foundational knowledge empowers you to configure, monitor, and troubleshoot networks like a pro. Cisco Press CCST Guide
- Implement System Maintenance Best Practices - Keep systems humming by scheduling regular updates, backups, and health checks. Proactive maintenance not only boosts performance but also wards off potential security risks. Cisco Press Maintenance Edition
- Enhance Cybersecurity Awareness - Stay one step ahead of cyber threats by learning about phishing, malware, and multi-factor authentication. A security-savvy mindset will help you protect sensitive data and defend systems effectively. American Profession Guide on Security
- Develop Effective Communication Skills - Bridge the gap between technical jargon and everyday language by tailoring your explanations to each user's comfort level. Clear, concise communication builds trust and speeds up problem resolution. Reference.com Support Skills
- Practice Patience and Empathy - Remember that tech troubles can be stressful. A calm, empathetic approach reassures users, making them feel heard and supported while you work through the fix together. Reference.com Soft Skills
- Gain Proficiency in Remote Support Tools - Master remote desktop apps and collaboration platforms so you can assist users anywhere in the world. Quick connections and clear guidance turn virtual support into a seamless experience. Cisco Press Remote Support Tools
- Understand Operating System Configurations - Dive into Windows, macOS, and Linux settings to optimize performance and security. Knowing where to tweak system parameters makes you the go-to expert for OS-related issues. Cisco Press OS Configurations
- Develop Customer Service Excellence - Cultivate a customer-first mindset by actively listening, setting clear expectations, and following up on solutions. A positive support experience turns users into loyal advocates. Euro Systems IT Support Skills
- Embrace Continuous Learning - The tech world never stops evolving, so neither should you. Stay curious, enroll in courses, and experiment with new tools to keep your skills fresh and future-ready. The Knowledge Academy Blog
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Updated Feb 23, 2026